Last updated: November 14, 2026
Connected Years is operated by Brenton Ginty. Discuss enquiries, bookings and changes at support@connectedyears.com.
Enquiries and written confirmation
A pilot or package enquiry is a request for discussion. Preferred dates are suggestions. A workshop is booked only when Connected Years and an authorized community representative agree the arrangements in writing.
The written confirmation should identify the community, date, local US time zone, location, format, group size, scope, accessibility arrangements, community support requirements, price or free-pilot status, inclusions and any cancellation or rescheduling terms. Review and keep the confirmation and any quote before agreeing to proceed. No payment or binding booking is made through the enquiry form.
Workshop arrangements
Postcards & Poems is designed as an approximately 45-minute facilitated session for around six to eight residents. Devices are provided for the guided activity; suitable capacity and practical arrangements are agreed with the community. Participants choose what to create and whether to share it with the group.
The workshop is a creative activity, not healthcare, therapy or a clinical assessment. Discuss staff support, accessibility, room and connectivity needs before confirmation. Do not submit resident diagnoses or care records through the website. The facilitator's role and any required community support must be clear in the agreed arrangements.
Free pilots and paid arrangements
A free introductory pilot is subject to availability and written confirmation of eligibility and inclusions. It creates no automatic commitment to a paid package. Future sessions require a separate agreement.
Individual workshops, recurring sessions, multi-community programs and custom experiences are quoted individually. A written quote should state the price in US dollars, scope, session count and frequency, any expenses or taxes, validity, invoice arrangements and payment due date. The website has no checkout or automatic payment. Recurring sessions do not imply automatic renewal.
Changes, cancellation and refunds
Email support as soon as you need to change or cancel a workshop. Include the community name and session date without resident details. A replacement date is agreed only when both parties confirm it in writing.
Any cancellation charge, deposit condition or refund term must be disclosed and agreed before booking, subject to applicable law. This page introduces no cancellation fee, forfeiture or fixed notice deadline. Free pilots do not acquire undisclosed cancellation charges.
If illness restrictions, access, equipment, connectivity or safety concerns affect a workshop, the parties should discuss whether it can proceed, be adapted or be rescheduled. If Connected Years cannot deliver an agreed session, it will contact the community to address the arrangements and any applicable refund rights. Statutory rights remain unaffected.
Creative work and permission
AI-assisted output may contain mistakes. The selected tool and its data practices should be explained before use, and participants should avoid sensitive or identifying details. Printed keepsakes are included only as agreed in the written confirmation; no fixed delivery time is promised by this page. Handling work for printing is separate from this website and CRM.
Participation does not authorize photography, publication of writing, testimonials or marketing contact. Any such permission must be obtained separately for the intended use. The website cannot accept resident media or creative-work uploads.